Hello
We are aware of a problem with emails we are sending to members with  hotmail.com/live.com/outlook.com, AOL and Yahoo addresses (also .co.uk variants).
If you have this type of email account then we can’t email you from the Inner Circle at the moment, sorry. If we need to email you we will send an email from @helpfulbooks.co.uk.
We are looking into the problem with our email provider and we hope to have a solution soon.
What’s affected: 

  • Emails from [email protected] to Outlook.com etc… , AOL and Yahoo users
  • Auto emails from the website (replies to Clubroom questions) to Oulook.com etc…, AOL and Yahoo users

What’s working:

  • Everything else and people with other types of email accounts are working fine.
  • Emails from you to us are fine (even from outlook.com etc…, AOL and Yahoo accounts)

Updates:

  • 26 October 2017 Problem is happening to Yahoo and AOL accounts too.
  • 26 October 2017 We have heard back from our email provider and they are aware of the problem and working to fix it. They are hoping to give us a fix soon.
  • 26 October 2017 Mike realises, not for the first time, that sending emails that get to where you send them is really difficult.
  • 31 October 2017, after trying a couple of fixes and sending out a couple of test emails it looks like this still isn’t working. We are still trying to fix it. Sorry
  • 8th November 2017, we are still having problems. I’m looking into using a new service to send emails, but this requires a change to the website which needs testing so may take a little time. Again I’m really sorry we haven’t found a fix for this.
  • 8th November 2017. Since March 2017 we have sent nearly 2000 emails from our website. It doesn’t sound a lot, but when lots of them look very much the same, spam filters start to think something wrong is going on. We are still looking into improving email deliverability.
  • [Fixed] 14 November 2017. This issue has now been fixed. We are sending Emails Via a service called SendGrid who specialise in sending emails to people. I have written the technical details up but not posted them, if you are interested (it shows the full setup including all my failed tests and other random problems I had along the way and how I fixed them) let me know and I will get it published. Again I’m so sorry we had problems with this, hopefully, this fix will keep emails flowing down the tubes.

If you spot a problem other than this let us know in the comments.
Thanks
Mike 🙂